Do these issues plague your business?
- Network Neglected? Is yours perceived as a “necessary evil” and not as integral to improving business performance?
- Downtime Impact? Are IT outages distracting your staff from their core focus, or prohibiting them from working efficiently?
- Distracted Employees? Do your staff rely on other non-IT employees to deal with distracting IT problems?
Program Features
- 24×7 Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.
- Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.
- Monthly Network Health Review dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.
- Real Time Optimization keeps your infrastructure optimized through our NOC enterprise-class technology. Critical issues are identified, reported, and resolved in real time.
- Security and Backup Management keeps your environment secure, protected and availablethrough industry best-practices.
Unlimited Remote and Onsite Support ensures the utmost in business stability and reliability. Your single monthly price covers all network, server and workstation support.
| Program Elements | Included Services |
| Managed Server
|
· 24×7 Advanced Performance Monitoring
· Server Configuration Management · Key Application Maintenance · Microsoft and 3rd Party Patch Management · Real Time Server Optimization · Scheduled Preventative Maintenance |
| Managed Workstation
|
· 24×7 Advanced Performance Monitoring
· Workstation Configuration Management · Microsoft and 3rd Party Patch Management · Real Time Workstation Optimization · Scheduled Preventative Maintenance |
| Managed Network | · Firewall Management and Maintenance
· Router and Switch Performance Monitoring |
| Managed Security
|
· Anti-Virus Monitoring and Management
· Anti-Spam Monitoring and Management · Regular Vulnerability Scan and Report |
| Managed Backup | · Backup Deployment and Configuration
· Backup Performance Monitoring · Backup Software Updates · Scheduled Backup Jobs · Data Center Replication and Disaster Recovery Planning |
| Managed Support | · Monthly Network Health Review
· Unlimited Network, End-user and Network Support |